Shipping FAQs – THE LEAN N' GREEN STORE

Shipping FAQs

HOW LONG WILL ORDER PROCESSING TAKE?

Orders typically take up to 2-7 days to process – excluding weekends and holidays. During the holidays, processing times may take up to 12 days. You will receive an email confirming your purchase with the shipping tracking number when your order is shipped out.

I PLACED AN ORDER BUT I DID NOT RECEIVE A ORDER CONFIRMATION EMAIL. WHAT'S GOING ON?

Please ensure that you enter the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there. If there is still no confirmation email , please email our support team at ourlngbiz@gmail.com

MAY I MAKE CHANGES TO MY ORDER/SHIPPING ADDRESS?

We usually process orders on the same day they are placed.  If a change needs to be made to your order, please contact us at ourlngbiz@gmail.com ASAP and we will do our best to accommodate that change, however, we cannot make any promises.

If the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order.  In that case, you can return the incorrect item to our corporate offices and we will swap it for the correct item.

I HAVE A QUESTION THAT IS NOT ANSWERED IN THIS FAQ. HOW DO I CONTACT YOU?

Please email us at ourlngbiz@gmail.com or dial 0920-263-6666 and we'll respond as soon as we can :)